To take advantage of a second activation, your license needs to be registered to your account.
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If you did register your activation code to your account, then please check out this guide for help on how to activate the license. If possible, please include your activation code and/or order number in your message. The activation code can normally only be used once, so if you did not register it to your account, then you'll need to contact our support team so we can help you use the activation code again for your new computer. If you still can't find the license, please contact our support team and provide your activation code so we can help you with this. If your license shows up there, you can follow this guide to register the license to your account. If you can't find it in there, click on your device's name on the left side of the window. If it is, try activating it by either right-clicking the license and choosing Activate or by dragging and dropping the license on to your device name. Make sure All Activations is selected at the top and then see if your license is in there. In the iLok License Manager application (on your computer, not the website), click on your user ID in the upper left-hand corner, or sign in. If you're getting this error the first time setting up your license, there are two things you can check before contacting us. I'm getting a "code redemption limit has been reached" error.